Trust
Subprocessors
Hyponema uses the subprocessors below to host, secure, operate, analyze, bill, communicate, and run customer-configured voice sessions.
Last updated: May 10, 2026
Legal entity
- Commercial brand
- Hyponema
- Legal name
- ENTROPY BAY, S.L.
- Tax ID
- B26671842
- Registered office
- Madrid, Spain
- Website
- https://hyponema.ai
- Contact
- [email protected]
- Data protection
- [email protected]
Infrastructure and hosting
- Google Cloud Platform: cloud hosting, database, networking, key management, secrets, logs, and managed AI services where configured. Region: primarily United States.
- Cloudflare: DNS, WAF, edge delivery, and static landing deployment. Region: global.
- Amazon Web Services: optional audio object storage when configured for deployments that use S3-compatible storage. Region: deployment-specific.
Product operations
- Stripe: billing, invoices, checkout, tax, and payment processing.
- Resend: transactional email, waitlist, login, and product email delivery.
- PostHog: website and product analytics, feature usage, and conversion measurement.
- Pydantic Logfire or OpenTelemetry endpoints: optional observability and trace export where configured.
Telephony and messaging
- Telnyx: phone numbers, inbound and outbound calls, SMS, and media streaming when enabled by the customer.
- Twilio: phone numbers, inbound and outbound calls, SMS, and media streaming when enabled by the customer.
- Firebase Cloud Messaging: push notifications where enabled by the customer.
Customer-configured AI providers
These providers receive customer content only when selected by a workspace, configured through provider keys, or used by a customer-requested workflow.
- Speech providers: Deepgram, AssemblyAI, OpenAI Whisper, Google Cloud Speech-to-Text, Groq, and other configured speech endpoints.
- Model providers: OpenAI, Anthropic, Google Gemini or Vertex AI, Mistral, OpenRouter, Groq, custom OpenAI-compatible endpoints, and other configured model endpoints.
- Voice providers: Cartesia, ElevenLabs, OpenAI, Deepgram, Google Cloud Text-to-Speech, and other configured voice endpoints.
- Embedding providers: Google Gemini or Vertex AI by default, with optional OpenAI, Voyage, Cohere, or compatible providers where configured.
Subprocessor updates
We update this page when material subprocessors change. Customers with a DPA may object to a material new production subprocessor on reasonable data protection grounds by contacting [email protected].
Need a signed agreement, DPA, vendor questionnaire, or procurement review? Contact [email protected].